Please ensure that all open claims on your current corporate credit card are processed through your current process.  Your new credit card will only be issued when you hand in your old corporate credit card.

Note: Your username has 14 characters – SSO@nbcu where SSO is your 9 digit SSO. If you do not receive an email, please call Concur Help Line (1-866-793-4040) and identify yourself as a FIRST TIME user logging in to Concur.

How to log into Concur for the first time (click link)

If you currently have a corporate credit card, you should have already been invited to apply for a new Citibank Visa.  If you are not a current cardholder, and wish to apply, then please go to the CRAFT website.

This online application form is progressively being rolled out. If you cannot see your country flag on the link, please contact EUTravelHelpdesk@nbcuni.com to request a corporate card.

The Concur Expense module is configured to obtain the Bank Information before the user can start using the expense side of Concur, which entails submitting any expense reports. Account Confirmation is a function designed to reduce the frequency of rejected payments caused by errors in employees’ banking information. Once your bank information has been entered, you will need to wait 48hrs (2 business days) for Concur to establish verification to your bank institution. Once the verification has been established, you will receive an email notifying you that a penny transaction has been place in your bank account. Once you receive this email, you may submit the expense report.

Please make sure that you select the check box next to the credit card expense that you want to code before filling in the expense categories on the right hand side of the page.

• Log in to the system at http://www.concursolutions.com
• Select the Profile tab at the top of the screen.
• Once on the Profile page, select the link Bank Information on the left-hand side of the screen.
• You need to enter the following information on the Bank Information screen:
  • Your IBAN (this is obtainable from your bank statement) or your sort code/account number
  • Your bank address
  • The name on your bank account
• Press the Save button.

Check out our illustrated guide on Setting up bank information for the first time.

Once you have entered and saved the bank information, Concur will take 2 business days to confirm the account. Concur will confirm the account by depositing €0.01 into your account. Once the deposit has been made successfully an email notification will be send to your email. Also, you can check if your bank status has changed by going to Profile and clicking on Bank Information, the status will change to ‘Confirmed’. Once this has taken place, you will be able to submit expense reports.

Remember that Concur’s confirmation process takes 2 business days to complete its confirmation process. You can prepare your expense reports, but you cannot submit them until your bank information has been confirmed.

I don’t have any out-of-pocket expenses on my expense report. Do I still have to have my bank account confirmed by Concur before I submit my expense report?

Yes. The system must have a confirmed bank account before any expense report can be submitted.

All receipts must be scanned and added to the system via one of the methods in the ‘Attach receipts to expense reports’ training guides.   You do not need to send original receipts this is not a requirement in the Netherlands.

• Select the option NBC Fax Cover Page from the Print / Email menu
• Print out the NBC Fax Cover Page that appears in a new window.
• Submit the report
• Make a cheque payable for the amount due to your local NBCUniversal entity, or perform and electronic fund transfer.

For information on the receiving entity / bank account, please contact EUTravelHelpdesk@nbcuni.com.

The answers to most questions can be found in our comprehensive training guides.  These can be found at http://travel.nbcuni.com – make sure you select the NL site.

If you still can’t find answers to your question, then you can contact the EMEA travel helpdesk at EUTravelHelpdesk@nbcuni.com and we will get back to you as quickly as possible, and no later than within one working day.

BCD Travel
For changes, cancellations, or additional help with travel, please contact BCD Travel at one of the following numbers:

Tel: +31 (0)20 560 3167
Tel (outside of office hours / 0800-1730 Mon-Fri): +31 (0)20 603 43 00
E-mail - utrecht@bcdtravel.nl

NB: booking fees are higher over the phone

General Queries
For general queries about the NBCU Travel Programme (corporate card request, help with Concur, training request):

Email: EUTravelHelpdesk@nbcuni.com
Tel (log a ticket): +31 (0) 20 514 8528

Citibank Credit Cards
For credit cards issues (report fraud or lost / stolen card), call Citibank:

Tel: 020 203 6654
Tel (intl): +34 93 316 5977

Concur Support Team
The Concur support team is available for questions on how to use Concur:

Tel: 08004500008 
Tel: +44 1753 501785